The Customer Service Representative provides support to our customers and agents by establishing quality relationships, making every service experience a positive one, and working collaboratively to succeed together as a team.

The Customer Service Representative serves as an important frontline support to internal and external customers through multiple channels including but not limited to phone, face-to-face, and email for policy and account related transactions and inquires. 


  • Associate’s degree in business, accounting or related field.  Bachelor’s degree preferred.   
  • Two (2) years customer service experience in an insurance or financial organization required, and the ability to handle a high volume of calls while meeting productivity requirements.
  • Attainment of the State of Hawaii Resident Producer License within six months from date of hire.
  • Excellent written and verbal communication skills.  Must be able to effectively communicate with customers, agents and personnel at all levels of the organization.
  • Demonstrated ability to use a personal computer and have working knowledge of Microsoft Office (Word, Excel, and Outlook). Ability to format, proofread and print documents; create and edit documents, spreadsheets and use formulas to calculate values for life insurance and annuity contracts.
  • Ability to navigate within multiple computer programs simultaneously.
  • Ability to effectively respond to customer inquiries and requests via different distribution channels upon first contact.
  • Proven ability to interpret mathematical formulas.  Problem solving and analytical skills necessary.
  • Demonstrated ability to maintain a high standard of productivity, efficiency and accuracy while working under pressure.
  • Must be flexible, cooperative and able to adapt to change.  Must also be able to work effectively and positively with other department members.

Resumes may be submitted to:

Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E-mail: (link sends e-mail)
Fax: (808) 942-1280

For more information please feel free to contact a member of our Human Resources department at (808) 942-1226.