Pacific Guardian Life Insurance Co., Ltd. is seeking a qualified candidate to fill a Customer Service Representative position.  The Customer Service Representative is responsible for establishing quality professional relationships with internal and external customers and working collaboratively to succeed together as a team.

The Customer Service Representative will serve as the frontline support to internal and external customers via multiple channels including but not limited to phone, face-to-face, and email.  The Customer Service Representative is responsible for analyzing, clarifying, and resolving policy and account related inquiries.

MINIMUM QUALIFICATIONS:

  • Associate’s degree in business, accounting or related field.  Bachelor’s degree preferred.   
  • Two (2) years customer service experience in an insurance or financial organization required, and the ability to handle a high volume of calls while meeting productivity requirements.
  • Attainment of the State of Hawaii Resident Producer License within six months from date of hire.
  • Excellent written and verbal communication skills.  Must be able to effectively communicate with customers, agents and personnel at all levels of the organization.
  • Demonstrated ability to use a personal computer and have working knowledge of Microsoft Office (Word, Excel, and Outlook). Ability to format, proofread and print documents; create and edit documents, spreadsheets and use formulas to calculate values for life insurance and annuity contracts.
  • Ability to navigate within multiple computer programs simultaneously.
  • Ability to effectively respond to customer inquiries and requests via different distribution channels upon first contact.
  • Proven ability to interpret mathematical formulas.  Problem solving and analytical skills necessary.
  • Demonstrated ability to maintain a high standard of productivity, efficiency and accuracy while working under pressure.
  • Must be flexible, cooperative and able to adapt to change.  Must also be able to work effectively and positively with other department members.
  • Resumes may be submitted to:

    Pacific Guardian Life
    Attn: Human Resources
    1440 Kapiolani Blvd., Suite 1700
    Honolulu, HI 96814
    E-mail: careers@pacificguardian.com (link sends e-mail)
    Fax: (808) 942-1280

    For more information please feel free to contact a member of our Human Resources department at (808) 942-1226.