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(Updated - 11/11/20)
Pacific Guardian Life wants you to know that the health and safety of our policyholders, employees, agents and brokers is very important to us. All in-person servicing (i.e., office appointments and check pick-ups) at our Home Office in Honolulu (1440 Kapiolani Boulevard) will continue to be temporarily suspended until further notice. We appreciate your understanding.
We encourage you to connect with us via virtual office appointments (using Microsoft Teams), digital and/or phone communications during our regular business hours, 8:00 AM – 5:00 PM (HST), Monday – Friday.
We are currently experiencing a high volume of phone calls and emails and want to assure you we are working diligently to get your Temporary Disability Insurance (TDI) claim processed.
What’s happening: We are experiencing delays ranging from the increased amount of time needed to follow-up with customers on incomplete claim forms to acquiring information needed to process claims; sometimes from companies that have either closed or been impacted by COVID-19.
What you can do: Please complete your TDI claim form as thoroughly, accurately and legibly as possible. Be sure you are sending in completed TDI claim forms with all the necessary information provided by yourself, your company/payroll, as well as from your doctor.
These are challenging times and we are striving for the highest level of customer service and working diligently to get your TDI claim processed. We apologize for the delay and thank you for your patience and understanding.
Whether you’re paying for your home mortgage or providing for your children’s education, we have a solution to fit your needs.