Join
Our Team

Our goal is to recruit and develop qualified, talented and growth-oriented individuals. We offer competitive compensation and benefits packages. Employees may be eligible for a wide array of benefits, including paid vacation days, 401(k), medical, dental and life insurance plans, and more.

As an Equal Opportunity Employer, we’ve implemented comprehensive fair hiring practices and are committed to supporting all employees as their careers develop. Our emphasis on continual learning has helped many employees enroll in industry self-development programs and become experts in their field. We’re proud of the growing number of managers and employees who have earned prestigious industry designations. Who knows? In the near future, you could be one of them!

Our employee benefits include:

  • Paid vacation days
  • 401(k)
  • Medical coverage
  • Dental coverage
  • Life insurance plans
  • and more…

We hire people who are:

  • Growth-minded
  • Empathetic
  • Skillful listeners
  • Self-driven
  • Results-oriented
  • Adaptable

Browse Opportunities

Pacific Guardian Life is seeking a highly qualified and results driven individual to fill a Customer Service Representative position in our Honolulu office.

As a Customer Service Representative with Pacific Guardian Life, you’ll be the point of contact for our customers and be empowered to deliver an exceptional experience to those looking for help, guidance, and support.  You’ll help them make informed decisions about their policies by answering their questions, resolving issues and helping to provide the requirements to execute their requests.  You will strive to compassionately interact with all customers so that they will remember that it was you that helped them.

MINIMUM QUALIFICATIONS:

  1. Associate’s degree.  
  2. One (1) year customer service experience.  Insurance/financial-services experience preferred.  Experience in a call-center environment desired or an ability to handle a high volume of calls and service requests in a fast-paced environment.
  3. Attainment of the State of Hawaii Life Insurance License within three months from date of hire.
  4. Desire and initiative to learn about insurance and financial service concepts: product features, financial, insurance, taxes, and estate planning.
  5. Must be flexible, cooperative and able to adapt to change.  Must also be able to work effectively and positively and have a high emotional intelligence level to build rapport and work with individuals of varying personality types.
  6. Have conflict and time management skills, be well-organized and attentive to detail to be able to resolves issues and show resilience.
  7. Able to listen skillfully, collect information and determine immediate requests and identify current and future needs of the customer.
  8. Professional oral, written and confident and compassionate communication style with strong follow-up skills that promotes a quality image of Pacific Guardian Life
  9. Proven ability to independently analyze and problem solve to resolve customer issues.
  10. Basic math skills; addition, subtraction, multiplication, division, percentages, decimals.
  11. Ability in using computer and Windows PC applications; strong keyboard and navigation skills, Microsoft Office suite (Word, Outlook, Excel, OneNote, Teams).
  12. Must be able to maintain a high standard of productivity, efficiency and accuracy while working under pressure.

Salary: $20 – $25/hour

Resumes may be submitted to:

Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
Email: [email protected]
Fax: (808) 942-1280

For more information, please feel free to contact a member of our Human Resources department at (808) 955-2236.

We offer competitive compensation and benefits packages.
No relocation assistance provided.

Pacific Guardian Life is seeking a highly qualified and results driven individual to fill a Customer Service Representative (Bilingual-Japanese/English) position in our Honolulu office.

The Customer Service Representative (Bilingual-Japanese/English)​​​​​​​ ​​​​​​​ is responsible for servicing Individual Life and Annuity clients by providing prompt, courteous and accurate information to clients and agents using verbal and written communication in English and Japanese.  This position will also provide Japanese customer servicing to Policy Owners and Agents.

MINIMUM QUALIFICATIONS:

  1. Associate’s degree.   
  2. One (1) year customer service experience.  Insurance/financial-services experience preferred.  Experience in a call-center environment desired or an ability to handle a high volume of calls and service requests in a fast-paced environment.
  3. Attainment of the State of Hawaii Life Insurance License within three months from date of hire.
  4. Must be able to effectively communicate (reading, writing and verbally) in Japanese and English with internal and external customers as well as Company personnel at all levels of the organization.  
  5. Desire and initiative to learn about insurance and financial service concepts: product features, financial, insurance, taxes, and estate planning.
  6. Must be flexible, cooperative and able to adapt to change.  Must also be able to work effectively and positively and have a high emotional intelligence level to work with individuals of varying personality types. 
  7. Have time management skills, be well-organized and attentive to detail. 
  8. Proven ability to independently analyze and problem solve to resolve customer issues.
  9. Basic math skills; addition, subtraction, multiplication, division, percentages, decimals.
  10. Working knowledge of personal computer and Microsoft Office suite (Word, Outlook, Excel, and OneNote).
  11. Must be able to maintain a high standard of productivity, efficiency and accuracy while working under pressure.

Salary: $20 – $25/hour

Resumes may be submitted to:

Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E-mail: [email protected] (link sends e-mail)
Fax: (808) 942-1280

For more information, please feel free to contact a member of our Human Resources department at (808) 955-2236.

We offer competitive compensation and benefits packages.
No relocation assistance provided.

Pacific Guardian Life is seeking a highly qualified and results driven individual to fill an Individual Life & Annuity Specialist – Premium Accounting ​​​​​​​ position in our Honolulu office.

The Individual Life & Annuity Specialist – Premium Accounting ​​​​​​​ is responsible for the administration of policies for the Individual Life line of business and support of quality improvements and standardization in operations and service.

This position will prepare received payments (ACH, agent collection report, checks, lockbox, wire) for processing, process all bank draft related functions, review and process policy loan payments and loan payoffs, research and determine if payments are to be processed, reviews & calculates premiums for renewable type policies, and prepares daily deposits.

MINIMUM QUALIFICATIONS:

  1. High school diploma required. Associate degree is preferred. 
  2. Minimum two (2) continuous years of administrative experience, preferably with an insurance company, or an equivalent combination of education, training, and/or experience.
  3. Ability to read, analyze and interpret instructions and procedures furnished in written and oral form.  Ability to apply commonsense understanding to carry out instructions.  Ability to solve practical problems.
  4. Strong written and verbal communication skills.  Must be able to effectively communicate policy information with general public, agents and personnel at all levels of the organization.
  5. Ability to comprehend and interpret documents such as insurance policies and technical procedures and determine course of action based on guidelines.
  6. Must be flexible, cooperative, and able to adapt to change.  Able to work effectively with customers and personnel at all levels of the organization.
  7. Must be able to prioritize and meet critical deadlines, be well-organized and attentive to detail. Maintain a high standard of productivity, efficiency and accuracy while working under pressure.
  8. Ability to calculate and apply basic mathematical formulas.  Use of units of measure, using whole numbers, common fraction, and decimals.
  9. Ability to operate a personal computer, 10-key calculator, typewriter, copy machine and FAX machine. 
  10. Working knowledge of personal computer and Microsoft Office suite (Word, Outlook, Excel, OneNote).

Salary: $19 – $20/hour

Resumes may be submitted to:

Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E-mail: [email protected] (link sends e-mail)
Fax: (808) 942-1280

For more information, please feel free to contact a member of our Human Resources department at (808) 955-2236.

We offer competitive compensation and benefits packages.
No relocation assistance provided.

Pacific Guardian Life is seeking a highly qualified and results driven individual to fill a Claims Administration Associate position in our Honolulu office.

The Claims Administration Associate is responsible for maintaining all Temporary Disability Insurance (TDI) files, master files and certificate master files and performs other administrative functions in accordance with defined service standards. 

MINIMUM QUALIFICATIONS:

  1. High School diploma.  Associates degree preferred.
  2. One (1) year of office experience, preferably with an insurance or financial-related institution.
  3. Demonstrated ability in providing exemplary customer service via telephone conversation and in person.
  4. Excellent written and verbal communication skills.  Must be able to effectively communicate policy information with the public, agents and personnel at all levels of the organization.
  5. Basic knowledge of general business/office administration practices.
  6. Well-organized and attentive to detail.  Must be able to prioritize work and meet critical deadlines.
  7. Ability to be flexible and responsive to unexpected demands in the workplace.  Ability to handle difficult and stressful situations effectively.
  8. Proven ability to calculate and apply basic mathematical formulas.
  9. Ability to operate a personal computer and other office equipment.
  10. Working knowledge of Microsoft Office (e.g., Excel, Word, and Outlook).

Salary: $18/hour

Resumes may be submitted to:

Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
Email: [email protected]
Fax: (808) 942-1280

For more information, please feel free to contact a member of our Human Resources department at (808) 955-2236.

We offer competitive compensation and benefits packages.
No relocation assistance provided.

Pacific Guardian Life is seeking a highly qualified and results driven individual to fill a Claims Examiner ​​​​​​ position in our Honolulu office.

The Claims Examiner is responsible for all phases of TDI claims processing. This position establishes new TDI claims accounts in the policy administration system, reviews information on the claims form for completeness and accuracy, determines eligibility requirements are met, calculates the benefit payment, and follows up on required documents needed for ongoing claims. The Claims Examiner uses good judgement in dealing with confidential information and provides excellent customer service.

MINIMUM QUALIFICATIONS:

  1. High school diploma. Associates degree preferred. 
  2. Two (2) years of general office experience related to the functions and requirements specified.  Preferably claims experience in an insurance company.
  3. Demonstrated ability of providing exemplary customer service.
  4. Excellent written and verbal communication skills.  Must be able to effectively communicate with the public, agents and personnel at all levels of the organization.
  5. Well organized and attentive to detail.  Must be able to prioritize tasks and work well under critical deadlines with minimum supervision.
  6. Self-driven to solve practical problems and handle responsibilities without constant supervision.
  7. Ability to be flexible and responsive to unexpected demands in the workplace.  Ability to handle difficult and stressful situations effectively.
  8. Ability to operate a personal computer and other office equipment. 
  9. Working knowledge of Microsoft Office (e.g. Excel and Word, preferred).

Salary: $19 – $20/hour

Resumes may be submitted to:

Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E-mail: [email protected] (link sends e-mail)
Fax: (808) 942-1280

For more information, please feel free to contact a member of our Human Resources department at (808) 955-2236.

We offer competitive compensation and benefits packages.
No relocation assistance provided.

Pacific Guardian Life is seeking a highly qualified and results driven individual to fill a TDI Premium Accounting Specialist ​​​​​​ position in our Honolulu office.

The TDI Premium Accounting Specialist ​​​​​​​​​​ is primarily responsible for processing TDI premium payments, sending premium statements, and reminders for late payments.  The TDI Premium Accounting Specialist must also provide exemplary customer service by assisting with phones and emails and responding to customer requests in a timely manner.  In addition, all conversations, or any other means of contact with the customer should be duly documented in the policy administration system by the TDI Premium Accounting Specialist.

MINIMUM QUALIFICATIONS:

  1. High school diploma. Associates degree preferred.
  2. Minimum of two (2) continuous years of office experience.  Preferably with an insurance company.
  3. Demonstrated ability of providing exemplary customer service.
  4. Strong written and verbal communication skills.  Must be able to effectively communicate policy information with the public, agents and personnel at all levels of the organization.
  5. Well organized and attentive to detail.  Must be able to prioritize work and meet critical deadlines with minimum supervision.
  6. Ability to be flexible and responsive to unexpected demands in the workplace.  Ability to handle difficult and stressful situations effectively.
  7. Ability to read and interpret documents such as insurance policies, contracts, and operating and maintenance instructions.
  8. Proven ability to calculate and apply basic mathematical formulas.  Must be able to calculate TDI recalculate premium payments.
  9. Ability to operate key office equipment (personal computer, 10-key calculator, typewriter, copy machine and FAX machine).
  10. Working knowledge of Microsoft Office Suite (Microsoft Word, Excel, and Outlook).

Salary: $19 – $20/hour

Resumes may be submitted to:

Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E-mail: [email protected] (link sends e-mail)
Fax: (808) 942-1280

For more information, please feel free to contact a member of our Human Resources department at (808) 955-2236.

We offer competitive compensation and benefits packages.
No relocation assistance provided.

Join Our Team!

If you are interested in becoming part of our dynamic team, we want to hear from you!