Our goal is to recruit and develop qualified, talented and growth-oriented individuals. We offer competitive compensation and benefits packages. Employees may be eligible for a wide array of benefits, including paid vacation days, 401(k), medical, dental and life insurance plans, and more.
As an Equal Opportunity Employer, we’ve implemented comprehensive fair hiring practices and are committed to supporting all employees as their careers develop. Our emphasis on continual learning has helped many employees enroll in industry self-development programs and become experts in their field. We’re proud of the growing number of managers and employees who have earned prestigious industry designations. Who knows? In the near future, you could be one of them!
Pacific Guardian Life is honored to be recognized as one of Hawaiʻi’s Best Places to Work for two years in a row.
Our employee benefits include:
We hire people who are:
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Join Pacific Guardian Life (PGL), a trusted Hawai‘i company since 1961 and recognized as one of Hawai‘i’s Best Places to Work. Headquartered in Hawai‘i with a growing national presence, PGL is expanding its annuity business and strengthening its position as a leading provider of insurance and financial solutions across the country. At PGL, we help individuals and businesses secure their futures through life insurance, annuities, and employee benefit solutions while fostering a workplace built on collaboration, learning, and long-term career growth.
We are seeking a detail-oriented and growth-oriented Accountant II to join our General Accounting team in Honolulu. In this role, you will support key accounting functions, contribute to financial reporting, and play an important part in maintaining accurate financial records within a respected local organization.
This is a great opportunity for an accounting professional who enjoys working with financial data, supporting team operations, and contributing to a collaborative environment.
What You’ll Do
- Meet payroll deadlines and complete necessary tasks before and after payroll.
- Maintain accurate records and reports of payroll transactions.
- Prepare journal entries to record payroll transactions and other payroll related activity, such as employee discount on life insurance premiums, tax deposits and 401(k) contributions.
- Perform timely and accurate reconciliations of various payroll related accounts. Reconcile 401(k) information from payroll processing service to payroll reports. Prepares employer match amounts and provides to Human Resources Department for processing.
- Prepare other related payroll reports such as medical, dental and flex spending, and employee discounts on life insurance premiums.
- Prepares medical and dental billings for retirees and monitor payments received.
- Monitor the payroll processing software for processing or reporting issues and works with software vendor support team to resolve issues. In addition, coordinate the implementation of software upgrades or new releases with Human Resources and IT departments.
- Prepare monthly account reconciliations and assist with general ledger activities
- Maintain unclaimed funds records and related documentation
- Assist in preparing financial reports, state filings, and statutory reports
- Support the accounting team with financial analysis and reporting needs
- Collaborate with internal teams to ensure accuracy and compliance in financial reporting
What We’re Looking For
- Associate’s degree in Accounting or related field, or comparable accounting experience
- Strong Excel skills and comfort working with financial data
- Excellent attention to detail and organizational skills
- Ability to prioritize tasks and meet deadlines in a team environment
- Strong communication skills and ability to work effectively across departments
- Analytical mindset with the ability to interpret financial information and solve problems
Why Join Pacific Guardian Life
- Work for a well-established and respected local company
- Be part of a collaborative and supportive team environment
- Opportunities for professional development and career growth
- Contribute to a company focused on protecting Hawai‘i’s families and businesses
What We Offer
We offer a comprehensive benefits package to support the health, well-being, and financial wellness of our team members. Our benefits include health and dental insurance, group life insurance, paid vacation, holidays, and sick leave, as well as profit sharing and a 401(k) retirement plan. We’re committed to providing a supportive work environment that values both your personal and professional growth.
Salary: $50k – $65k, depending on experience
Job Type: Full-time
Resumes may be submitted to:
Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E-mail: [email protected] (link sends e-mail)
Fax: (808) 942-1280
For more information, please feel free to contact a member of our Human Resources department at (808) 955-2236.
We offer competitive compensation and benefits packages.
No relocation assistance provided.
This organization participates in E-Verify.
Join Pacific Guardian Life (PGL), a trusted Hawai‘i company since 1961 and recognized as one of Hawai‘i’s Best Places to Work. Headquartered in Hawai‘i with a growing national presence, PGL is expanding its annuity business and strengthening our position as a leading provider of insurance and financial solutions across the country. At PGL, we help individuals and businesses secure their futures through life insurance, annuities, and employee benefit solutions while fostering a workplace built on collaboration, learning, and long-term career growth.
We are seeking Actuaries at Pacific Guardian Life to act as subject matter experts working closely with members of the corporate actuarial team, as well as business line actuaries and other departments. This position combines advanced and creative actuarial knowledge with sound business judgment, based on experience. The Actuary must be able to drive decisions based on actuarial analysis, forecasting and best practices to ensure stable earnings, maximize growth and achieve acceptable risk adjusted returns, all under the umbrella of a comprehensive risk management framework. This position may be performed remotely or in person at our office, depending on the needs of the business and the selected candidate.
What You’ll Do
- Assure quality data management including review, construction, maintenance and development of reports and methodologies to check for completeness and accuracy.
- Work with other departments to obtain, maintain, and improve systems to provide reliable data.
- Assist the Appointed Actuary by providing data and creating or revising systems to support data needs.
- Provide interpretive and implementation advice to the Chief Actuary/Chief Risk Officer.
- Maintain a working knowledge of actuarial standards, best practices and evolving issues. Maintain a clear understanding of how each impacts the business of PGL.
- Maintain and improve technical competence by reading professional literature pertaining to actuarial field and by attending actuarial related events.
- Perform other duties as assigned.
What We’re Looking For
- Bachelor’s degree in mathematics, statistics, finance, actuarial science, business or a related field from an accredited college or university.
- ASA or FSA designation preferred but not required with demonstration of relevant experience.
- Experience working in and interpreting GGY Axis output.
- Ten (10) years of professional actuarial work experience in annuities or life insurance.
- Must meet 1 of the following requirements below:
- Japanese Economic Solvency: At least 5 years of experience in full cycle implementation of solvency 2 or economic value.
- Reinsurance modeling: At least 5 years of experience in corporate modeling and reinsurance with preference for Bermuda related experience.
- Axis Modeling: At least 5 years of experience modeling annuities. Experience in building and reporting from AXIS models.
- GAAP: At least 5 years of experience in full cycle implementation of GAAP.
- ERM/ALM: At least 5 years of experience creating and managing a full enterprise risk management framework.
- Strong data management skills.
- Ability to react to change productively. Must be able to handle multiple tasks that have sensitive completion dates and times.
- Ability to work effectively under pressure, meet deadlines and maintain a high degree of judgment, especially when working with information that is confidential in nature.
- Demonstrated ability to provide consultation and clarification on actuarial models and risk issues, and influences management towards courses of action that have a potentially sizeable impact on products, markets, underwriting, pricing, risk management, and profitability.
- Demonstrated ability to establish and maintain credibility and strong rapport across the actuarial team and with key partners.
Why Join Pacific Guardian Life
- Work for a well-established and respected local company
- Be part of a collaborative and supportive team environment
- Opportunities for professional development and career growth
- Contribute to a company focused on protecting Hawai‘i’s families and businesses
What We Offer
We offer a comprehensive benefits package to support the health, well-being, and financial wellness of our team members. Our benefits include health and dental insurance, group life insurance, paid vacation, holidays, and sick leave, as well as profit sharing and a 401(k) retirement plan. We’re committed to providing a supportive work environment that values both your personal and professional growth.
Salary: $140,000-$200,000/year
Job Type: Full-time
Resumes may be submitted to:
Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E-mail: [email protected] (link sends e-mail)
Fax: (808) 942-1280
For more information, please feel free to contact a member of our Human Resources department at (808) 955-2236.
We offer competitive compensation and benefits packages.
No relocation assistance provided.
This organization participates in E-Verify.
Join Pacific Guardian Life (PGL), a trusted Hawai‘i company since 1961 and recognized as one of Hawai‘i’s Best Places to Work. Headquartered in Hawai‘i with a growing national presence, PGL is expanding its annuity business and strengthening its position as a leading provider of insurance and financial solutions across the country. At PGL, we help individuals and businesses secure their futures through life insurance, annuities, and employee benefit solutions while fostering a workplace built on collaboration, learning, and long-term career growth.
We are seeking an IT Operations Administrator (part-time) that will lead our night operations and is the subject matter expert for production processing, batch scheduling, backup and recovery, and after-hours system administration. The role ensures nightly processing and backups for GIAS, LSP, and other enterprise applications completed successfully and remain recoverable. The position also maintains operating procedures and trains IT operations staff. The hours for this position will be from 6:00 p.m. – 12:00 a.m.
What You’ll Do
- Lead and document daily production processing for core business systems, including job processing, backups, report generation, and system restoration.
- Execute and verify nightly batch processing for GIAS, LSP, SSRS and other production systems, ensuring jobs complete accurately and on schedule.
- Monitor scheduled jobs and system alerts; troubleshoot and resolve processing failures, escalating as needed.
- Review production schedules and job dependencies and recommend improvements to efficiency and reliability.
- Generate, distribute, and archive production reports and operational logs.
- Perform and validate daily, weekly, and monthly backups, verifying integrity and media availability for business continuity and disaster recovery.
- Lead file, database, and system restorations, and participate in recovery testing and disaster recovery exercises as required.
- Maintain inventory and secure handling of backup media in line with retention requirements.
- Recommend improvements to backup and recovery processes.
- Serve as the primary after-hours escalation point, responding to alerts, job failures, and system events based on business impact.
- Coordinate with IT staff, vendors, and business units during incidents, and provide status updates through resolution.
- Document issues in the IT ticketing system and operational logs, and contribute to post-incident reviews.
- Monitor the health and performance of production servers and enterprise applications throughout night operations.
- Administer IBM i (OS/400), Windows, and SQL systems after hours, including job scheduling, monitoring, and routine maintenance.
- Perform scheduled maintenance, such as system restarts and approved changes, in accordance with change management procedures.
- Maintain the Operators Run Manual, run books, and backup and recovery procedures.
- Recommend ways to standardize, automate, and improve night operations processes.
- Train, mentor, and guide operations staff, including onboarding and reviewing work for accuracy.
- Follow security, compliance, and change management procedures, and protect the confidentiality and integrity of company and customer data.
- Perform other duties as assigned.
What We’re Looking For
- Associate’s Degree in an information technology-related field required;
- Five (5) or more years of IT operations and production processing experience, including two (2) years in a lead role; or an equivalent combination of education and eight (8) years of related experience.
- Excellent written and verbal communication skills. Must be able to effectively communicate policy information to the public, agents, and personnel at all levels of the organization.
- Well-organized and attentive to detail. Must be able to prioritize work and meet critical deadlines with minimum supervision. May work with information that is incomplete or in a form that is not easily usable.
- Ability to read and interpret documents such as insurance policies, policies and procedures. Be able to determine a course of action based on these guidelines.
- Must be able to maintain a high standard of productivity, efficiency, and accuracy.
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to check/review the accuracy of methods and procedures, research information/data using multiple sources.
- Customer Service skills required include maintaining a friendly and helpful demeanor, dictating clearly, answering calls promptly, and resolving conflicts.
- Insurance or finance industry experience strongly desired.
- In-depth knowledge of production processing, batch scheduling, backup and recovery, and incident management.
- Strong understanding of backup retention, media handling, and disaster recovery.
- Strong knowledge of IBM i (OS/400) administration.
- Strong written and verbal communication skills, including with vendors and staff at all levels.
- Experience with Ripplestone, Crystal Reports, Windows Server and SQL Server
- Understands night operations protocols for multiple systems environment.
- Demonstrated ability to lead, train, and mentor staff.
- Well organized, with good analytical and root-cause analysis skills and the ability to manage competing priorities under deadline pressure.
- Good judgment and the ability to work independently after hours.
Why Join Pacific Guardian Life
- Work for a well-established and respected local company
- Be part of a collaborative and supportive team environment
- Opportunities for professional development and career growth
- Contribute to a company focused on protecting Hawai‘i’s families and businesses
What We Offer
We offer a comprehensive benefits package to support the health, well-being, and financial wellness of our team members. Our benefits include health and dental insurance, group life insurance, paid vacation, holidays, and sick leave, as well as profit sharing and a 401(k) retirement plan. We’re committed to providing a supportive work environment that values both your personal and professional growth.
Salary: $25/hour
Job Type: Part-time
Resumes may be submitted to:
Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E-mail: [email protected] (link sends e-mail)
Fax: (808) 942-1280
For more information, please feel free to contact a member of our Human Resources department at (808) 955-2236.
We offer competitive compensation and benefits packages.
No relocation assistance provided.
This organization participates in E-Verify.
Join Pacific Guardian Life (PGL), a trusted Hawai‘i company since 1961 and recognized as one of Hawai‘i’s Best Places to Work. Headquartered in Hawai‘i with a growing national presence, PGL is expanding its annuity business and strengthening its position as a leading provider of insurance and financial solutions across the country. At PGL, we help individuals and businesses secure their futures through life insurance, annuities, and employee benefit solutions while fostering a workplace built on collaboration, learning, and long-term career growth.
We are seeking an ILA Specialist – Reinsurance Admin that will be responsible for providing effective, efficient, and accurate administrative and technical services for the Individual Life and Annuities lines of business.
What You’ll Do
- Process premium payments for individual life self-administered and cession based YRT policies.
- Administer policies monthly on TAI reinsurance system. This includes self-administered reinsurance treaties under Swiss Re, Lincoln National, RGA, General Re, and SCOR.
- Maintain and update the new business reinsurance cession records and ensure the integrity of the Reinsurance Maintenance System database.
- Calculate and process refunds of reinsurance premiums paid.
- Administer policies not in TAI (both self-administered and cession based). This includes the Swiss Re Bulk ADB treaty, the Remark ADB Treaty with LNL, and treaties with Beneficial Life, Hartford, and Transamerica.
- Support the review, research and maintenance of the ACH direct deposit of earned commissions system and make certain that commission checks and statements are processed and sent in a timely and accurate manner.
- Research and provide the Claims Department with reinsurance recovery data on individual life death claims and individual life waiver of premium claims. Also administer actual recovery of claims from reinsurers.
- Provide the Actuarial Department with various reports on premiums incurred for self-administered reinsurance, quarterly.
- Maintain the reinsurance general ledger system and the timely and accurate research and reconciliation of the various reinsurance premium accounts with the Sun General Ledger.
- Create and document changes to reinsurance treaties as necessary.
- Administer, calculate and request refunds for Reinsurance Premium Tax Refunds from various reinsurers.
- Communicate with reinsurance companies pertaining to inquiries and requests.
- Participate in internal and external audit of the Company’s individual life policies, to verify the accuracy of reinsurance data and reinsurance premium payments and to assist examiner and auditors with requests and inquiries pertaining to the department.
- Process policy transactions in accordance with policy provisions regarding lapses and non-forfeiture options.
- Responsible for being cross-trained in various positions in the department and to provide training and guidance to the staff.
- Responsible for reporting any irregularities to the manager.
- Responsible for other duties as assigned.
What We’re Looking For
- High school diploma required. Business school background desired.
- Accounting or bookkeeping background desired.
- Two continuous years of administrative office experience. Three years preferred. Preferably with an insurance company.
- Good written and verbal communication skills. Must be able to effectively communicate policy information with general public, agents and personnel at all levels of the organization.
- Well-organized and attentive to detail. Must be able to prioritize work and meet critical deadlines
- Ability to calculate and apply basic mathematical formulas. Use of all units of measure, using whole numbers, common fractions and decimals.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions presented in written, oral, diagram or schedule form.
- Ability to operate a personal computer, 10-key calculator, typewriter (typing at 45-50 wpm), copy machine, microfiche and FAX machine. Working knowledge of word processing and spreadsheet (Microsoft Word and Excel preferred).
- Experience with analyzing, querying, and summarizing large sets of data. Knowledge of SQL is a plus.
Why Join Pacific Guardian Life
- Work for a well-established and respected local company
- Be part of a collaborative and supportive team environment
- Opportunities for professional development and career growth
- Contribute to a company focused on protecting Hawai‘i’s families and businesses
What We Offer
We offer a comprehensive benefits package to support the health, well-being, and financial wellness of our team members. Our benefits include health and dental insurance, group life insurance, paid vacation, holidays, and sick leave, as well as profit sharing and a 401(k) retirement plan. We’re committed to providing a supportive work environment that values both your personal and professional growth.
Salary: $20/hour
Job Type: Full-time
Resumes may be submitted to:
Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E-mail: [email protected] (link sends e-mail)
Fax: (808) 942-1280
For more information, please feel free to contact a member of our Human Resources department at (808) 955-2236.
We offer competitive compensation and benefits packages.
No relocation assistance provided.
This organization participates in E-Verify.
Join Pacific Guardian Life (PGL), a trusted Hawai‘i company since 1961 and recognized as one of Hawai‘i’s Best Places to Work. Headquartered in Hawai‘i with a growing national presence, PGL is expanding its annuity business and strengthening its position as a leading provider of insurance and financial solutions across the country. At PGL, we help individuals and businesses secure their futures through life insurance, annuities, and employee benefit solutions while fostering a workplace built on collaboration, learning, and long-term career growth.
We are seeking a Producer Services Administrator that is responsible for various administrative duties within the Producer Services Department. This position is responsible for administering all aspects of producer onboarding, contracting, licensing, and terminations, while also assisting with the administration of various departmental programs. The ideal candidate will provide exceptional service to our field force, maintain accurate records and compliance standards, and collaborate with team members to support departmental functions and operational efficiency.
What You’ll Do
- Responsible for contracting producers and for procedures relating to the contracting process, including the processing of proper forms and providing necessary follow-up. Also responsible for maintaining accurate producer files.
- Responsible for processing all producer contract terminations.
- Responsible for licensing procedures and requirements with all states the Company is licensed to do business in.
- Process changes as well as maintain accuracy of all producer information in the Agent Master File.
- Responsible for tracking and maintaining accurate training records for all producers.
- Responsible for the processing of all servicing agent change requests.
- Responsible for maintaining off site records retention.
- Assist producers, as needed, with requests for sales illustrations, forms, etc.
- Responsible for various administrative duties to include, but not limited to:
- Providing employment verification as requested by financial institutions and or other related companies.
- Assisting with mailings, filing, copying and faxing
- Assisting with special projects and marketing related duties as assigned.
- Maintaining desk manual documentation.
- Responsible for running daily and bi-monthly commission statements for Agencies, Agents and Employees and deliver via email/mail.
- Other duties as assigned.
What We’re Looking For
- Associates degree preferred OR two years of relevant analytical, insurance, benefits, financial services, healthcare administration, HR, compliance, or customer service experience requiring independent judgment and decision-making.
- Minimum of 2 continuous years of administrative experience, preferably with an insurance company.
- Excellent written and verbal communication skills. Must be able to effectively communicate policy information to the public, agents, and personnel at all levels of the organization.
- Well-organized and attentive to detail. Must be able to prioritize work and meet critical deadlines with minimum supervision. May work with information that is incomplete or in a form that is not easily usable.
- Ability to read and interpret documents such as insurance policies, policies and procedures. Be able to determine a course of action based on these guidelines.
- Must be able to maintain a high standard of productivity, efficiency, and accuracy.
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to check/review the accuracy of methods and procedures, research information/data using multiple sources.
- Two or more years’ experience using Windows-based PC. Intermediate to Advanced skill in MS Office (Word, Excel, PowerPoint, Outlook). Must be able to create and maintain spreadsheets.
- Customer Service skills required include maintaining a friendly and helpful demeanor, dictating clearly, answering calls promptly, and resolving conflicts.
Why Join Pacific Guardian Life
- Work for a well-established and respected local company
- Be part of a collaborative and supportive team environment
- Opportunities for professional development and career growth
- Contribute to a company focused on protecting Hawai‘i’s families and businesses
What We Offer
We offer a comprehensive benefits package to support the health, well-being, and financial wellness of our team members. Our benefits include health and dental insurance, group life insurance, paid vacation, holidays, and sick leave, as well as profit sharing and a 401(k) retirement plan. We’re committed to providing a supportive work environment that values both your personal and professional growth.
Salary: $24/hour
Job Type: Full-time
Resumes may be submitted to:
Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E-mail: [email protected] (link sends e-mail)
Fax: (808) 942-1280
For more information, please feel free to contact a member of our Human Resources department at (808) 955-2236.
We offer competitive compensation and benefits packages.
No relocation assistance provided.
This organization participates in E-Verify.
Join Pacific Guardian Life (PGL), a trusted Hawai‘i company since 1961 and recognized as one of Hawai‘i’s Best Places to Work. Headquartered in Hawai‘i with a growing national presence, PGL is expanding its annuity business and strengthening its position as a leading provider of insurance and financial solutions across the country. At PGL, we help individuals and businesses secure their futures through life insurance, annuities, and employee benefit solutions while fostering a workplace built on collaboration, learning, and long-term career growth.
The TDI Claims Administration Associate is responsible for maintaining Temporary Disability Insurance (TDI) files, providing excellent service to customers and agents, supporting the check distribution process by obtaining signatures, making copies and mailing/faxing/e-mail records as requested, preparing and balancing monthly employer statements and other administrative duties as assigned. The Claims Administration Associates work closely with the Claims Examiners therefore teamwork and problem-solving skills are required in this position.
What You’ll Do
- Provide excellent face-to-face and telephone service to customers and agents. Service policies with an added emphasis on extraordinary service to agents and customers.
- Create and maintain TDI claim filing system including, but not limited to, confirming the customer has an active account (s) with PGL, verifying other coverages and group/account number, assigning new claim cases to TDI examiners on a timely basis,
- Read and interpret documents such as insurance policies, contracts, operating and maintenance instructions. Understand and reperform calculation of TDI benefit payments.
- Handle daily ACH and check distribution process including, but is not limited to, verifying accuracy and completeness of claim checks, obtaining signatures from authorized signers for ACH/checks above minimum limits, making copies of checks upon request of employers (to mail, fax, or email).
- Assist in balancing and preparing the mailing of monthly FICA statements to employers with employees who received TDI benefit payments.
- Prepare letters to claimants, employers, attorneys and insurance companies.
- Maintain all files in storage (hard copy and microfilm) in compliance with the Company’s retention policy.
- Perform other administrative duties as assigned.
What We’re Looking For
- High School diploma.
- One (1) year of work experience in an office environment.
- Demonstrated ability in providing exemplary customer service via telephone conversation and in person.
- Excellent written and verbal communication skills. Must be able to effectively communicate policy information with the public, agents and personnel at all levels of the organization.
- Basic knowledge of general business/office administration practices.
- Well-organized and attentive to detail. Must be able to prioritize work and meet critical deadlines.
- Ability to be flexible and responsive to unexpected demands in the workplace. Ability to handle difficult and stressful situations effectively.
- Proven ability to calculate and apply basic mathematical formulas.
- Ability to operate a personal computer and other office equipment.
- Working knowledge of Microsoft Office (e.g., Excel, Word, and Outlook).
Why Join Pacific Guardian Life
- Work for a well-established and respected local company
- Be part of a collaborative and supportive team environment
- Opportunities for professional development and career growth
- Contribute to a company focused on protecting Hawai‘i’s families and businesses
What We Offer
We offer a comprehensive benefits package to support the health, well-being, and financial wellness of our team members. Our benefits include health and dental insurance, group life insurance, paid vacation, holidays, and sick leave, as well as profit sharing and a 401(k) retirement plan. We’re committed to providing a supportive work environment that values both your personal and professional growth.
Starting pay: $20/hour
Resumes may be submitted to:
Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E-mail: [email protected] (link sends e-mail)
Fax: (808) 942-1280
For more information, please feel free to contact a member of our Human Resources department at (808) 955-2236.
We offer competitive compensation and benefits packages.
No relocation assistance provided.
This organization participates in E-Verify.
Join Pacific Guardian Life (PGL), a trusted Hawai‘i company since 1961 and recognized as one of Hawai‘i’s Best Places to Work. Headquartered in Hawai‘i with a growing national presence, PGL is expanding its annuity business and strengthening its position as a leading provider of insurance and financial solutions across the country. At PGL, we help individuals and businesses secure their futures through life insurance, annuities, and employee benefit solutions while fostering a workplace built on collaboration, learning, and long-term career growth.
Pacific Guardian Life is seeking a highly motivated, analytical, and results-oriented individual to join our Honolulu office as a TDI Claims Examiner I. This position is ideal for candidates who excel in a fast-paced environment, possess strong critical thinking and decision-making abilities, and can independently manage a high-volume workload while meeting time-sensitive deadlines.
The Claims Examiner I is responsible for the technical administration and adjudication of Temporary Disability Insurance (TDI) claims. This role requires the ability to analyze complex information, interpret policy and statutory requirements, evaluate eligibility, calculate benefits accurately, and make sound claim decisions with minimal supervision. Must demonstrate strong organizational skills, attention to detail, effective communication, and the ability to balance competing priorities while maintaining a high level of accuracy and customer service. Work is performed largely independently, requiring initiative, sound judgment, and accountability for claim outcomes.
Successful Claims Examiners are analytical problem-solvers who can quickly assess information, make sound claim decisions, manage a high-volume workload, and consistently deliver accurate results under tight deadlines. They are self-motivated, detail-oriented professionals who thrive in a fast-paced environment and can balance technical claim adjudication with exceptional customer service.
What You’ll Do
- Analyze, evaluate, and adjudicate TDI claims by reviewing documentation, verifying eligibility requirements, and applying policy provisions and regulatory guidelines accurately and consistently.
- Establish and maintain claim files within the policy administration system, ensuring complete and accurate documentation throughout the claim lifecycle.
- Exercise independent judgment when reviewing claim information, identifying discrepancies, resolving issues, and determining appropriate claim actions.
- Calculate and authorize benefit payments accurately while maintaining compliance with company procedures and approval authority limits.
- Manage an active inventory of claims, prioritizing work effectively to meet service standards, regulatory requirements, and competing deadlines.
- Conduct ongoing claim reviews by gathering and analyzing information from employers, physicians, claimants, and other involved parties to determine continued eligibility and future benefit payments.
- Monitor outstanding requirements and proactively follow up on pending documentation to ensure timely claim resolution and payment accuracy.
- Investigate and resolve payment-related issues, including replacement checks, voids, refunds, recoveries, and subrogation matters.
- Prepare clear, concise, and professional written correspondence to claimants, employers, attorneys, medical providers, and insurers regarding claim decisions, eligibility requirements, and claim status.
- Communicate complex claim information effectively while delivering a high level of customer service to internal and external stakeholders.
- Maintain accurate electronic records and documentation in SharePoint and other business systems.
- Perform other duties and special projects as assigned.
What We’re Looking For
Technical & Analytical Skills
- Associate’s degree OR two years of relevant analytical, claims, benefits, financial services, healthcare administration, HR, compliance, or customer service experience requiring independent judgment and decision-making.
- Prior insurance claims processing, benefits administration, or related analytical experience preferred.
- Strong critical thinking and analytical skills with the ability to evaluate information, identify issues, and make accurate decisions based on available facts.
- Demonstrated ability to interpret policies, procedures, and guidelines and apply them consistently in decision-making.
- Strong mathematical aptitude and attention to detail with the ability to perform accurate benefit calculations and identify inconsistencies in claim information.
- Ability to learn and navigate multiple systems while maintaining accuracy in a high-volume environment.
- Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
Professional Competencies
- Exceptional organizational and time management skills with the ability to manage competing priorities and meet critical deadlines.
- Ability to work independently with minimal supervision while maintaining productivity, accuracy, and accountability.
- Strong decision-making skills and confidence handling complex situations in a fast-paced, deadline-driven environment.
- Excellent written and verbal communication skills with the ability to explain technical information clearly and professionally.
- Strong customer service orientation with the ability to manage sensitive conversations with empathy, professionalism, and tact.
- Demonstrated ability to remain focused, adaptable, and resilient while working under pressure and responding to changing business needs.
- Proven ability to handle confidential and sensitive information with discretion and sound judgment.
Why Join Pacific Guardian Life
- Work for a well-established and respected local company
- Be part of a collaborative and supportive team environment
- Opportunities for professional development and career growth
- Contribute to a company focused on protecting Hawai‘i’s families and businesses
What We Offer
We offer a comprehensive benefits package to support the health, well-being, and financial wellness of our team members. Our benefits include health and dental insurance, group life insurance, paid vacation, holidays, and sick leave, as well as profit sharing and a 401(k) retirement plan. We’re committed to providing a supportive work environment that values both your personal and professional growth.
Starting pay: $23 per hour
Resumes may be submitted to:
Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E-mail: [email protected] (link sends e-mail)
Fax: (808) 942-1280
For more information, please feel free to contact a member of our Human Resources department at (808) 955-2236.
We offer competitive compensation and benefits packages.
No relocation assistance provided.
This organization participates in E-Verify.
Pacific Guardian Life is seeking a highly qualified and results driven individual to fill an TDI Claims Manager position in our Honolulu office.
The TDI Claims Manager oversees the daily activities of the TDI Department staff. Provides guidance on all aspects of TDI policies and procedures to all department staff. Carries out supervisory responsibilities in accordance with departmental standards, including interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, disciplining employees, and solving day-to-day problems.
MINIMUM QUALIFICATIONS:
- College degree in business preferred. Associate’s degree and relevant experience acceptable.
- Excellent knowledge of State of Hawaii Temporary Disability Insurance Law and Related Administrative Rules.
- Minimum 3 years of supervisory experience required.
- Minimum 5 years of experience in TDI claims or related field.
- Excellent written and verbal communication skills. Must be able to effectively communicate with brokers, agencies, policyholders, State Department of Labor & Industrial Relations workers, vendors, and personnel at all levels of the organization.
- Must be well-organized and attentive to detail. Must be able to prioritize work, and follow up on unresolved items.
- Proven ability to maintain a high level of customer service and long-term, positive customer relationships.
- Must be able to maintain a high standard of productivity, efficiency and accuracy while working under pressure. Ability to work under minimal supervision and direction; under time constraints and meet deadlines.
- Proven ability to calculate and apply basic mathematical formulas. Must be able to determine TDI benefit payments.
- Working knowledge of word processing (Microsoft Word preferred) and spreadsheet (Microsoft Excel preferred). Working knowledge of ClaimVantage preferred.
Salary: $75-90k
Resumes may be submitted to:
Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E-mail: [email protected] (link sends e-mail)
Fax: (808) 942-1280
For more information, please feel free to contact a member of our Human Resources department at (808) 955-2236.
We offer competitive compensation and benefits packages.
No relocation assistance provided.
This organization participates in E-Verify.